Awards 2017
London Hilton Hotel
24 November 2017

Winners Testimonials

Victorious companies can market their achievements externally and internally, rewarding staff, earning respect from the industry and trust from customers current and prospective. Some previous winners told us what it meant to them and their company to win a Builders' Merchants Award at 2015's ceremony.

Rachel Groom, Marketing Manager, Carvers Building Supplies

"We are extremely proud of our Carver Relaunch campaign and were delighted to be shortlisted for the Marketing Initiative award. However, to win the award and be recognised for such an achievement within the industry is wonderful and marked the first anniversary in our new premises perfectly. Our new purpose built facility enables us to deliver the best products, price and service that our customers demand and has created an excellent platform for our business to continue to grow for many years to come"

Kate Tinsley, Chief Executive Officer – Buildbase

"Buildbase won the National Builders Merchant of the Year award in 2015. This was testament to the work we'd put in to create a team culture that delivers exceptional customer service and engaging with the communities where we operate.

Winning the award in a highly competitive category is recognition that our ‘Making Buildbase Brilliant’ approach across the business is working for our branch teams and customers alike” - Kate Tinsley, Chief Executive Officer, Buildbase.

John Gaunt, Commercial Manager, Knauf Insulation

"To have won Supplier of the Year was a huge acknowledgment of the work that Knauf Insulation as a business has put into the merchant sector over the last few years, and of the success we’ve had in developing a unique merchant proposition.

The award doesn’t recognise one individual or idea, but is recognition of a specific strategy designed to develop insulation sales in conjunction with our merchant partners.

We will continue to develop and hope this will drive us to further awards and recognition in the future"

Nathan Gale, Branch Manager, Gardner and Scardifield

" We were genuinely delighted to have been awarded Power Tool Showroom of the Year. We put lots and lots of effort into ensuring that we work closely with our customers' needs and the showroom has come to reflect this. It was great to have this recognition from our peers. "

Mark Davies, Managing Director, LBS Builders Merchants

"The Builders Merchants News Awards for Excellence are one of the highlights of the year for our industry and for our business.

The categories cover what it takes to be a successful merchant and there is no doubt that the standard improves year on year. When you win, you know that you have been measured against the great and the good of UK Merchanting. The judges are respected leaders of our industry; and who would want to do their job? The shortlisted nominations always demonstrate imagination and true excellence and show what a good state the top of our industry is in.

LBS has been very fortunate in recent years as Best Indie Merchant 6+ branches for 3 of the last 6 years, as well as Training Initiative (a really big one for us), Customer Service and Marketing Awards in recent years. Just to get shortlisted makes the whole business feel good, and the benefits for the whole team and the business are great.
Every business really, really, wants to get shortlisted, and there is a huge buzz of anticipation as the winners are announced. Someone told me that it separates those that ‘talk the talk’, from those who ‘walk the walk’. There is nothing quite like it in Merchanting"

Andy Nolan, Group Spares Project Manager, City Heating Spares

"The Drop Box initiative was recognised in the ‘Best Customer Service of the Year’ category at the 2015 Builders’ Merchant Awards. Judges acknowledged City Heating Spares’ (CHS) excellent commitment to customer service and pre-8am delivery service that’s made possible through investment in Drop Boxes at key locations. We’ve rolled out even more Drop Box locations since our prestigious award win and investigated off-site locations and direct to van services. I’d like to thank customers across the plumbing and heating division of Travis Perkins plc at City Plumbing Supplies and Plumbing Trade Supplies (PTS) branches, and look to the future as we continue to develop our customer service”.


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